Account Expansion Specialist - Italian Market

At Amenitiz, were on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia.
Empowering over 12,000 hoteliers worldwide, were not just another SaaS scaleup - were revolutionising one of the worlds oldest industries. With over $50M raised from top-tier VCs backing disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, weve been named a TravelTech Titan and one of Wireds hottest start-ups.
Starting 2024 with a diverse team of 380+ across our Barcelona and Medellin offices, Amenitiz fosters a culture of positivity and personal development. Within our ranks, youll find enthusiastic individuals who thrive on ownership and collaboration.
Every day, we lead by example, putting client satisfaction first and fostering a culture of strong execution. Were dedicated to making a positive impact wherever we go. Are you ready to take on a new challenges?
About the role
As an Account Expansion Specialist, your role will focus on increasing the revenue generated by every Amenitiz client and helping our customers get the absolute most out of their subscription.
You will be responsible for ensuring high levels of satisfaction and ROI by upselling our products and maintaining strong relationships with assigned accounts.
Quickly build trust and engagement with our customers with a positive attitude during each interaction.
Proactively communicate with your portfolio of customers.
Quickly build trust and engagement with our customers with a positive attitude during each interaction.
Perform live demos of our expansion product through (video) calling.
Take ownership on following up and closing upsell deals in a structured and data-driven manner.
Contribute to company-wide objectives and the development of a fast-growing scale-up.
Work across the business to help customer-centric decision-making.
Become an ambassador of our products and services.
About you
You have a native level of Italian and are fluent in English.
You have solid experience in client-facing roles and managing your own portfolio of customers.
You are customer-driven and highly curious about their needs so as to anticipate them and deliver great solutions.
You are excited about the idea of learning how to improve a product by creating internal customer opportunities, and you are ready to roll up your sleeves to make that happen.
You have great organisation skills to manage an interesting variety of challenges at the same time.
You are proactive and are excited about taking ownership.
Nice to have
Account Management or Sales experience
Interest in hospitality and technology solutions.
Independent: you dont need hand-holding to get things done.
Comfortable working outside of your comfort zone when you have to.
Focused and determined.
Some of our favorite perks include…
With backing from investors such as Eight Roads, Point 9, Chalfen Ventures, Backed & Otium Capital, and having raised a $30M series A, were scaling our 10,000 hotelier portfolio, going deep on each of our five main markets, and more than anything, having a ton of fun, creating impact, and learnings along the way.
Extensive medical, and wellness coverage to ensure youre feeling great physically and mentally.
We provide Stock Options that ensure you have ownership in our success.
Our beautiful and spacious office is located right in the heart of Barcelona (Ronda de Sant Pere). Daily fruits, Tuesday breakfasts, Thursday after-office, Gym, and everyday sunshine and views at the rooftop.
We do monthly team-building activities. From sailing the Mediterranean Sea and shows like Cirque du Soleil, to poetry, cooking, or magic workshops.
Forget about waiting till the end of the month to get paid. Access your salary any day you want with FlexFlow from PayFlow!
Flexible remuneration: enjoy saving on your spendings on restaurants, kindergarten, transport, and training.
Energetic, fast-growing, and international environment (37+ nationalities).
One of the hottest start-ups in Barcelona, according to WIRED.
Eager to be inspired and learn? We will buy any business book you want, while also having a big library with amazing knowledge to trigger your growth.
Positive impact on the world:
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If this sounds like the right role for you and you want to be part of a fast growing company with a lot of opportunities then please apply today!
Amenitiz

Fecha de publicación: 24/04/2024