Head of People Services & Solutions EU/WE/AME

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.
British Council Pay band 9
Salary: Starting at €80,000.00 but can go up to €97,000.00 depending on skills and experience.
Benefits Include, but are not limited to:
Discounts at the British Council School in case you consider to register your children.
Discounts at the Teaching Centres
Also, you could offer the opportunity to access collective private health insurance at reduced rates with Asisa
Special prices for British Council employees at the Fit-Up chain of gyms in Spain. More han 14 centres/gyms in Madrid
Location: All offices in Spain (Barcelona and Madrid preferred, but other locations are welcome to apply as well).
Department: Human Resources
Contract type: Indefinite (permanent)
Closing Date: 21st May 2024 at 23:59 UK Time. Interviews will be held around the 01st week of June .
You must have the legal right to work in Spain at the time of application.
There is no relocation or sponsorship support.
British Council supports working in new ways such as hybrid working, subject to full approval by line management and conditional upon our ability to provide the appropriate level of service. This may not be appropriate for all roles but can be explored at interview.
Role Overview:
The Head of People Solutions leads a team to provide advisory and operational services within designated hubs, ensuring excellence in service delivery. They possess deep knowledge of local markets and legal contexts, driving effective people processes through a mix of internal capabilities and outsourced services.
Role Context:
Enable business leaders to make informed decisions within policy and process frameworks.
Ensure compliance with local legislation and meaningful interpretation of global policy to local contexts.
Develop organizational capability in people management through advisory services and continuous improvement in operations.
Main Accountabilities:
Leadership & Management: Lead and manage a team to deliver people services, manage capacity, and embed a culture of continuous improvement.
Strategy & Planning: Contribute to the development and lead the delivery of the annual global plan for People Solutions.
Relationship & Stakeholder Management: Manage relationships with senior internal stakeholders, People Business Partners, and the Managed Service Provider.
Commercial & Financial Management: Manage the operational budget and review performance against KPIs.
Service Improvement: Lead the development and delivery of a continuous improvement plan for the hub.
Subject Expertise: Represent the People function in regional operations matters and be the ultimate escalation point for People issues within the regions.
Person Specification:
Core Competencies: Communicating & influencing, Managing people, Planning & organising, Analysing data & problems, Finance & resource management, Managing risk.
Role-Specific Skills: Business acumen, Data literacy, People advocacy, Execution excellence.
Role-Specific Knowledge and Experience: People operations, Experience leading geographically dispersed teams, Working with and influencing senior business stakeholders, Knowledge of core HR policies & processes, Experience working within centralised business services function (desirable).
Language Requirements: Proficiency in English (CEF 1) is required.
This role requires leadership in delivering HR services, managing stakeholders, and driving continuous improvement across geographies.
For detail role profile or any other questions please reach out to
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Councils Safeguarding policies for Adults and Children.
If you have any problems with your application please email
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ASK HR email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
British Council

Fecha de publicación: 02/05/2024