Heavy Plates Iberia Assistant

Job Description:
Main responsibilities:
Operational
·Ensure the correct administration of the agreement with the customer
·Provide administrative support on the treatment of client enquiries and preparation of offers
·Prepare the ArcelorMittal customer reporting file
·Prepare the price approval files
·Order Management: provide administrative support on orders by checking coherence between agreements and orders
·Register commercial and technical claims
·Prepare customers status for customer visits.
Customer Satisfaction
·Check leverage and claim through put times
·Monitor delivery performance and check requested/confirmed delivery date
·Monitor stock levels
·Monitor regular and correct invoicing to customers
·Check accuracy of pricing and identify wrong invoices
·Prepare the request for credit notes/debit notes
·Monitor encashment problems and be aware of clients credit limits and overall payment situation
·Assist with the treatment of logistic, commercial or technical problems /queries in conjunction with Customer Service and the commercial and technical teams.
·Assure short response time on customer requests
Performance Management
·Monitor the total quality of the administration by engaging all actions needed to the customer team
·Coordinate the information exchange among ArcelorMittal/ CTS and Customer Service
·Maintain and monitor the content of the customer master
·Support the customer team (ArcelorMittal, CTS, Customer Service, Order Management)
Your profile :
·Bachelors degree (at least - Master degree is a plus) in a relevant subject (Economics, Marketing, Technical,…)
·Language skills: Fluency in Spanish and English is mandatory. Any other language would be a plus
·Minimum job-related experience to enter this job is 1 to 2 years
·Team player, customer oriented, proactive, entrepreneurship mindset
·Proficient with MS Office. Knowledge of SAP and Sales Force would be a plus
Diversity and inclusion
ArcelorMittal Europe Flat Products is committed to building an inclusive workplace that promotes and values diversity and is welcoming of people of all backgrounds. We are convinced that a workforce that feels respected and empowered to bring their full, authentic selves to work will lead the way on innovation and bring agility, perspectives and experiences to contribute to our success.
For us, diversity means a workforce reflective of different cultures, generations, genders, ethnic groups, sexual orientation, nationalities, abilities, social backgrounds and all the other unique differences that make each of us individuals. Inclusion is about creating a work environment where everyone has the opportunity to fully participate in creating business success and where all employees are valued and respected for their distinctive skills, experiences and perspectives.
Our commitment to diversity and inclusion will guide our hiring, our workplace culture and customer service
About Us:
ArcelorMittal is the worlds leading steel and mining company, with a presence in 60 countries and primary steelmaking facilities in 16 countries. In 2022, ArcelorMittal had revenues of $79.8 billion and crude steel production of 59.0 million metric tonnes, while iron ore production reached 45.3 million metric tonnes. Our purpose is to produce ever smarter steels that have a positive benefit for people and planet. Steels made using innovative processes which use less energy, emit significantly less carbon and reduce costs. Steels that are cleaner, stronger and reusable. Steels for electric vehicles and renewable energy infrastructure that will support societies as they transform through this century. With steel at our core, our inventive people and an entrepreneurial culture at heart, we will support the world in making that change. This is what we believe it takes to be the steel company of the future. ArcelorMittal is listed on the stock exchanges of New York (MT), Amsterdam (MT), Paris (MT), Luxembourg (MT) and on the Spanish stock exchanges of Barcelona, Bilbao, Madrid and Valencia (MTS).
For more information about ArcelorMittal please visit:
About the Team:
Do you want to make an impact? Were looking for talented people to join a global community. ArcelorMittal is the worlds leading steel company. Our material is part of the fabric of life. Our purpose - and the reason why we exist - is to create smarter steels for people and planet. Help us develop the material that tomorrows world will be made of. In return, we offer endless career opportunities, international experiences in a diverse, multi-cultural organisation, working with leading experts, and lifelong learning through the ArcelorMittal University.
We are ArcelorMittal Europe - Flat Products Sales & Marketing organization for Industry Customers. In CMO Industry, we focus a.o. on operational sales, forecasting, profitability analytics, market intelligence, trade defense, developing marketing strategies, (dynamic) pricing, business development, creating value for all stakeholders and ensuring customer satisfaction through our high performing Sales and Client Technical Customer teams, our effective order management, automation and e-services, …
Our commercial agencies are present in more than 20 countries all over Europe. Our main markets are: Appliances, Energy, Construction, Agricultural and Construction Machinery, Road safety and Transport.
Together, we are one team of over 600 employees who work passionately to help ArcelorMittal grow and succeed.
ArcelorMittal

Fecha de publicación: 04/10/2024