Hospitality Internship

Emerald Stay is a revolutionary prop-tech company that manages high-end homes in non-urban destinations. Our team is shaking up the vacation rental market by creating a top-tier hospitality brand that uses reliable technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can easily monitor their property and enjoy the benefits of passive income. In 2021 we received the “Best leisure property management company” award and in 2022 the “Sustainability” award at the global industry event by The Shortyz. We have offices in Geneva and Barcelona and have raised more than €25m from prominent investors in order to back our growth. Last but not least, we are recognized as a Great Place to Work®, and are accredited HappyAtWork® as well as B Corp®.
In this internship, you’d support our Centralized Operations Team (comprising 7 people) at our head office in Barcelona.
RESPONSIBILITIES
Just like in a hotel, our operations team will take actions in various departments. Your responsibilities will include but not be limited to the following:
FRONT & BACK OFFICE
Managing communication with guests before, during and after their stay, via phone, chat or email.
Managing our mailbox; your goal is Inbox Zero
Liaising with guests so they complete their online check-in prior to arrival
Handling check-ins and check-outs from our central office and coordinating with our on-the-ground staff
Upselling and cross-selling
Closing and sending the invoice to our guests at the end of their stay; collecting extra money if needed, liaising with them in case of damages
Collecting feedback from guests to keep improving our services
RESERVATIONS
Controlling and managing reservations booked instantly in our Property Management System
Preparing proposals for individuals and groups
Closing and managing direct reservations
CONCIERGE
Arranging some extra services for our guests, such as airport transfers and at-home massages
Coordinate and organize extra services with our partners and on-the-ground staff
Handling the invoices for such extra services
HOUSEKEEPING & MAINTENANCE
Organize and coordinate cleaning with our different providers
Communicate and coordinate maintenance issues with our on-the-ground staff
Depending on the seasonality as well as your bandwidth, skills and interest, you may be involved with other aspects of our operations.
KEY INFORMATION
Internship start: flexible
You’ll get 10 days of paid vacation during your internship
Work days and work hours may vary, we work in hospitality; our shifts start at 9am at the earliest and finish at 8pm at the latest, and youll be on shift 2 weekends per month at most
We have a flexible home office policy: with us, youll work at the office two days per week - the rest of the time, its up to you
Paid internship: 600€/month
The recruitment process is the following:
Step 1: screening call for selected candidates
Step 2: case study
Step 3: video interview with our Operations Manager and Operations Supervisor
Step 4: reference check
ABOUT YOU
You are available for a period of 6 months, between 30 and 40 hours per week
You are currently enrolled in or have just finished your studies in hospitality or business administration/management; we are offering a becario, i.e. an agreement between the university, yourself and Emerald Stay
You speak (and write) English and either French or Spanish fluently (French preferred)
You have at least 6 months of experience in a working environment, preferably in English
You are eligible to work in the EU and willing to relocate to Barcelona
ABOUT US
We offer a work environment that values and empowers people while fostering personal development. Our culture is dictated by the following values:
Make Mistakes - We foster a creative environment where the best ideas win, where it is okay to make mistakes and unacceptable not to learn from them.
Question - We dont accept the status quo and look for ways to leverage technology while empowering people.
Speak Up - We are true people who give honest feedback, who are not afraid to share opinions and who dont talk behind ones back.
Think Big - While staying humble, we aim for the stars and work towards established goals and metrics.
Don’t Compromise - We are obsessed with quality, like a Swiss watchmaker.
Care - We care about our team members, our partners and our clients, and make our passion and our work one and the same.
We are demanding - everyone really counts at Emerald Stay. But keep in mind that we value hard work and give growth opportunities to those who deserve it. We want you to grow with the company.
Feeling aligned? Then we want you on the Emerald Stay team!
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Emerald Stay

Fecha de publicación: 28/10/2024