Responsible Gambling Executive

(Ceuta, España)

What you'll need to do

You'll be responsible for safeguarding our customers and the business by analysing and assuring compliance to key/high risk operational processes. You'll be accountable for documentation and escalation of all findings. Everything you do will be driven by doing the right thing for the customer.
Promoting awareness for responsible gambling issues
Able to organise and manage workloads and deliver high quality work to specified timescales.
Understanding of risk management and a risk based approach on a case by case basis
Positive approach to challenging and developing the AML/EDD/RG Processes.
Demonstrate commitment to development of knowledge and skills, and continuous improvement.
Proactively monitor and review players' accounts ensuring they are playing responsibly whilst meeting our regulatory requirements in their terms and conditions of play. This will include reaching out to players where required.
Work across all areas of the business to ensure everyone is fully aware of which players may be in our processes ensuring there is clear visibility to everyone involved with that player.
Keep up to date with regulatory changes ensuring we are being compliant.
Your experience and skills
Analytical thinking and highly structured.
Driven and motivated attitude.
Experience working in the Spanish market
Can work on own initiative and provide pragmatic solutions against tight time-frames.
Detail-orientated, organised and flexible.
Strong written and oral communication skills.
Diplomatic skills while having the ability to put forward your ideas and take decisions.
Comfortable in a complex and changing business environment with the ability to think outside the box.
Flexible and adaptable to be able to deal with issues at short notice
Good interpersonal skills and the ability to build rapport at all levels with stakeholders and players.
Motived to succeed, enthusiastic, confident, dedicated, proactive and driven.
The ability to think like a player and empathize with a range of emotions whilst under pressure.
Knowledge or experience of the online gambling industry, including slots, bingo casino.
Logical thinker with a creative problem-solving ability.
Experience with responsible gaming and AML.
Being resilient when faced with challenging objections and being able to overcome them positively.
Ability to communicate fluently in both English and Spanish
The person we are looking for
Passionate – a love of excellent player service is imperative.
Versatile – if you can wear more than one hat at a time, and juggle multiple tasks in parallel (often with changing requirements and priorities); that's a start!
Resilient – you have the ability to drive change across key stakeholder groups
Team Player – it's not a one-man show – you need to work tirelessly with your stakeholders and peers; able to interact inclusively and effectively with people at all levels
Decisive – we like people who have the ability and experience to make decisions on their own
Dependable - we pride ourselves in being there for our Players 24x7, so we need people who can be here, whatever the time of day or night
Dynamic – we need a unique working style that creates engagement, encourages a positive working culture and deliver results
Sees the 'big picture' – as well as grasping the detail, you are good at fitting it all together
Creative – we like fresh, exciting and outside-the-box, a willingness to innovate and explore new ideas is essential
Successful – we're keen on people who set their goals – and achieve them.
What can we offer?
Performance bonus
Private Healthcare and life insurance
Up to 50% Gym allowance
Relocation package
About Us

We bring fun to our customers, and we have fun doing it. Now you can too. Join us and you'll be joining a big, international group with big ambitions and a real family feel.

Gamesys Group is one of the world's leading gaming operators, with millions of players and over 1300 employees. Look at our brands – Virgin, Jackpotjoy, Vera&John, Monopoly, Heart – some of the best-known names in the industry.

And take a look at our culture – we have a set of values (called our DNA) which really makes this a special place to work.

Whether you work in marketing or data, tech or customer service, this is a place where you can work on forward-looking projects, with smart people, and in an environment where everyone's contribution is valued.

We believe passionately in what we do. Quite simply, we craft entertainment with care, building trusted brands and creating great experiences that always put the player first. This is our purpose. This is what we come into work for, and what drives us every day.

Fecha de publicación: 02/06/2020