Technical Support Engineer

What makes us Qlik?

Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 12 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone – at any skill level – the ability to make real discoveries that lead to real outcomes and transformative changes. We are a Values-Driven organization, operating in over 100 countries with 38,000 customers around the world. If you think we are interesting, please read on – we may be looking for you!

The Qlik Support Team

As part of the Support organization and our growing team, you will be in a unique position to impact the future direction the company takes. Interacting with all customers worldwide you will have access to a rich user community to help inform your decisions. Our highly collaborative environment means you will be working with a diverse group of talented people continuously innovating and improving.

How you will spend your time as our next Technical Support Engineer
Engaging in our Community, answering data integration questions on various technical queries that Qlik customers need help with.
Actively contributing to creating digital content such as technical articles, videos, best practices, and maintaining Qlik knowledge base.
Collaborating with a wider Global Customer Success team to solve customer technical issues.
Resolving customers and partners technical issues through diligent research, reproduction, and troubleshooting.
Taking responsibility for ensuring customers always receive first-class, timely support.
Participate in customer and Partner events and occasionally visit customer sites.
Deliver one to many activities such as training and webinars to scale our engagement.
Attend virtual and classroom-based training classes.
Complete certifications for Qlik products.
Complete training for complimentary 3rd party technologies.
To be considered for the role, you need to have some of the following skills and qualifications:
3+ years minimum experience in a technical support role.
A relevant post-secondary education in IT systems or equivalent.
Experience supporting customers on digital channels.
Experience in SaaS environments and cloud-based technologies (Azure, VMware, AWS, GCP, etc.).
Database administration, data modelling, and relational data structures.
Experience supporting Microsoft Server (settings, security, utilities...) and Client environments.
Take responsibility for generating a positive customer experience.
Be open and straightforward when communicating with customers, partners, and other team members.
Challenge the status quo through innovative problem-solving.
Be a team player by working collaboratively with other team members and departments.
Preferred skills and qualifications
Knowledge/experience with Qlik products.
Database technologies such as Microsoft SQL Server, Oracle, DB2, Teradata, MySQL, PostgreSQL, SAP, Apache and similar Open-Source technologies, etc.
Authentication solutions (Active Directory, SAML, header authentication, ticketing).
Knowledge of programming languages such as .NET, Python, and APIs (REST, SOAP, etc.).
Understanding of ITIL methodologies – certification is a plus.
Bachelor’s degree in computer science, Computer Information Systems, Software Engineering, or other related field or equivalent work experience.
English at a fluent level. Any other language would be a plus.
Location/Mobility
The role is located in Barcelona, Spain.

About Qlik
. * Competitive Benefits package.
Flexible working environment.
Giving back is a part of our culture – we give you a day to change the world. In addition, we encourage our employees to participate in our
. * Learn about our Corporate Responsibility Program by visiting
Check out our company page on
Follow us on Instagram
and @Qlik. * Check us out on

Qlik is an Equal Opportunity/Affirmative Action Employer, and we value the diversity of our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Click here to review the US Department of Labor’s , including the notice and the .

If you need assistance due to disability during the application and/or recruiting process, please contact us via the .

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

#LI-EMEA
Qlik

Fecha de publicación: 08/10/2023